Terms & Conditions
Please review our terms and conditions carefully before engaging our services. These terms govern the use of all services provided by KBH TOURISM TOURS AND TRAVELS.
1. General Terms
KBH TOURISM TOURS AND TRAVELS (hereinafter referred to as "the Company") provides international travel consultancy, documentation assistance and holiday planning services. These terms and conditions govern the use of all services offered by the Company.
By engaging the Company's services, the client acknowledges that they have read, understood, and agreed to these terms in their entirety.
The Company reserves the right to update or modify these terms at any time. Clients will be notified of any material changes through the contact information provided at the time of service engagement.
2. Scope of Services
The Company provides travel consultancy, documentation assistance, travel planning and related coordination services. The Company acts solely as a consultancy service provider and does not represent any government authority or airline.
KBH International provides travel planning, documentation assistance and holiday package consultancy services only.
Flight tickets, transportation and other travel services are arranged through authorised third-party travel partners.
KBH International does not directly issue airline tickets and acts only as a travel service facilitator.
Services include, but are not limited to: documentation guidance, document review, travel planning consultation, service coordination assistance and travel advisory services.
Any third-party approvals, permissions or travel-related authorisations are subject to the policies and discretion of the relevant authorities or service providers. The Company does not guarantee the outcome of third-party processes.
3. Payment Terms
All service fees must be paid in full prior to the commencement of services, unless otherwise agreed upon in writing. Fees are quoted in the currency specified at the time of service selection.
Payment can be made through the Company's approved payment channels. The Company utilises secure payment processing in compliance with applicable financial regulations.
Government charges, third-party service fees, courier costs and related external charges, where applicable, shall be borne by the client.
Payments made through this website are collected as service fees for travel consultancy, travel planning and holiday package coordination services.
Service fees cover the consultancy and administrative services provided by the Company.
Any transportation, flight tickets, hotel bookings or other travel services are arranged through authorised third-party travel partners.
4. Refund & Cancellation Policy
Service fees are generally non-refundable once consultation, coordination or documentation support services have commenced. This is due to the administrative work and third-party costs incurred upon initiation of services.
In cases where services have not yet commenced, a cancellation request may be submitted within 48 hours of payment for consideration. An administrative fee may apply.
Refund requests must be submitted in writing to the Company's official email address. Each request will be assessed on a case-by-case basis and the Company's decision shall be final.
Rejection, refusal or non-approval by any third-party authority or service provider does not entitle the client to a refund of the Company's service fees, as these fees cover consultancy services rendered.
5. Client Obligations
The client is responsible for providing accurate, complete and truthful information and documentation required for the requested services.
The client must respond to requests for additional information or documentation in a timely manner to avoid delays in service coordination.
The client acknowledges that any misrepresentation or provision of false information may result in third-party refusal or service disruption.
The client is responsible for ensuring their travel documents, including passports, are valid for the required duration as specified by relevant authorities.
6. Limitation of Liability
The Company shall not be held liable for any loss, damage or inconvenience arising from third-party refusals, travel delays, policy changes or service disruptions beyond the Company's control.
The Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of its services.
The Company's total liability shall not exceed the amount of service fees paid by the client for the specific service in question.
The Company is not responsible for services provided by third-party travel partners including airlines, hotels, transportation providers or other travel service providers.
Any such services are subject to the terms and policies of the respective third-party providers.
7. Data Protection & Privacy
The Company collects, processes, and stores personal data in accordance with applicable data protection laws and regulations.
Client information is used solely for the purpose of providing requested services and may be shared with relevant third-party service providers where required for service coordination.
The Company implements appropriate technical and organisational measures to protect client data against unauthorised access, alteration, or destruction.
8. Dispute Resolution
Any disputes arising from these terms or the services provided shall first be attempted to be resolved through direct negotiation between the parties.
If a resolution cannot be reached through negotiation, the dispute shall be referred to mediation in accordance with the applicable laws of the Company's registered jurisdiction.
These terms shall be governed by and construed in accordance with the laws of the Company's registered jurisdiction.
Agreement Acknowledgement
By selecting the checkbox below, you confirm that you have read, understood, and agree to the terms and conditions outlined above. This acknowledgement is required before proceeding with any service engagement.