Refund & Cancellation Policy

1. General Policy

KBH TOURISM TOURS AND TRAVELS provides visa consultancy and religious travel package services. By purchasing any service package, the client acknowledges and agrees to this Refund & Cancellation Policy.

All refund requests are assessed on a case-by-case basis and must be submitted in writing via the Company’s official email address.

2. Visa & Consultancy Services

Service fees paid to KBH International cover consultation, travel planning, documentation review and administrative support services.

• Service fees are non-refundable once processing has commenced.
• Embassy or government fees are non-refundable once submitted to the relevant authority.
• Visa rejection by an embassy or consulate does not entitle the client to a refund of consultancy fees.

KBH International provides travel consultancy and travel planning services only.

Flight tickets, transportation and other travel services are arranged through authorised third-party travel partners.

KBH International does not directly issue airline tickets and acts only as a travel service facilitator.

3. Religious & Travel Packages (Umrah, Ziyarat, Tours)

Refund eligibility for travel packages depends on the stage of booking and third-party supplier policies.

• Cancellations made before flight or hotel confirmation may be eligible for partial refund, subject to administrative deductions.
• Once transportation, hotel reservations, or third-party travel services are confirmed, cancellation charges will apply according to the policies of the respective service providers.
• Non-refundable airline, hotel, or visa charges will be deducted from any refundable amount.

4. Cancellation Requests

Cancellation requests must be submitted within 48 hours of payment if services have not yet commenced. An administrative processing fee may apply.

Requests submitted after services have commenced may not be eligible for refund.

5. Refund Processing Timeline

Approved refunds will be processed within 7–10 business days to the original method of payment.

Processing times may vary depending on the financial institution or payment provider.

6. Chargebacks & Disputes

Clients agree to contact the Company before initiating any payment dispute or chargeback. Unauthorized chargebacks without prior communication may result in service suspension and additional administrative review.

7. Amendments

The Company reserves the right to update or modify this policy at any time without prior notice. The updated version will be published on this page.

Payments made on this website are collected as service fees for travel consultation, travel planning services and holiday package coordination.

Any transportation, hotel bookings or other travel services arranged for customers are subject to the policies of the respective third-party travel partners.

8. Contact Information

For refund-related queries, please contact:

Email: kbhtravel.14@gmail.com
Phone: +91 82009 51569